Information we collect
We collect information to provide better services to all of our users, existing clients and potential new clients – from figuring out basic stuff like finding out your IP (Internet Protocol) which guides us about your country/location, to more complex things like knowing your referral URL which helps us to figure out which website sent you to us.
Information you give us
In order to send us your Request for Proposal (RFP), Request for Quote (RFQ), Request for Information (RFI) or any other project requirement inquiry or just to simply contact us using our contact us form/page, you will be asked for personal information, like your name, email address, messaging services handles (Skype, Google Hangout), telephone number, location etc. In case you are buying one of our ready-made product or service online from our website, we may ask you about your credit card information as well, which is securely processed and transfered, using high level encryption, to our 3rd party payment gateway processor partners (PayPal – https://www.paypal.com/in/webapps/mpp/ua/privacy-full) as we do not store any credit card details on our website or server(s).
Information we get from your use of our services
We may collect information about the services that you use and how you use them. This information includes:
When you use our services or view content, we may automatically collect and store certain information in server logs. This may include:
- Details of how you used our service, such as your search queries
- Internet protocol (IP) address
- Device event information such as browser type, browser language, the date and time of your request and referral URL
- Cookies that may uniquely identify your browser or session
Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit a emotiongraphix.com service, and this may include sending one or more cookies or anonymous identifiers to your device.
Third Party Platforms
We may collect information about you when you interact (in the form of like, comment, follow, subscribe, tweet, message or any other similar actions) with us on any online social media networks such as Facebook, LinkedIn, Twitter, Google+, YouTube etc. where we maintain our official profiles. The information such as your social media profile ID, name and other related information publicly available on your social profile may be collected.
Our sales and marketing teams may collect other publicly available information about you from online sources. We do this after you have primarily contacted us, either directly through one of our websites, apps or indirectly through one of our partner/affiliate channel, to supplement our background knowledge about you in order to provide you better solutions that would fit your overall needs.
How we use the information that we collect
We use the information that we collect for our internal review, tracking and for contact. The information is then archived in our server(s). We study the information that we collect to understand user/visitor trends in order to improve our services, content, website and products quality etc. and ultimately to improve user and customer experience.
We use your email address, phone number(s), third party and other information to directly communicate with you. Our business development team uses this information to connect with you and discuss your business requirement in order to provide you with a relevant solution. Our marketing team uses this information to send you periodic promotional, non-promotional and other marketing related information and material that we think may be useful to you and could add value to your business.
Your confidential financial information including credit card details are not stored in any of our servers and are rather securely transfered to our payment partners, as mentioned above under ‘Information you give us’, to process the charge, except for your name, email, phone number and other relevant contact details. We use your contact details to send you invoice receipts, reminders and other related transactional emails.
Your data is safe with us
None of the information that we collect is sold to any 3rd party organization not part of the emotiongraphix.com group and/or sister concerns, subsidiaries. We may, however, share your information with our sister concerns, subsidiary companies and affiliates.
Sharing with third parties
We may share your personal information with third-party service providers (including but not limited to MailChimp https://mailchimp.com/legal/privacy/, HubSpot https://legal.hubspot.com/privacy-policy) to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, business intelligence, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings. The data shared can include name, job title, email address, company information, phone number. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation.
Your Rights and Choices
Accessing and Updating Your Personal Information
No Children Under Age 16
The host servers on which TRooTech processes and stores its databases are located in The United States of America. Our business development and marketing teams may use and process the information that is collected from our local servers and systems within our office premises or from official portal devices only in India and European Union.
emotiongraphix.com will inform you within 48 hours, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data and/or inn case of an unfortunate data breach or threat of such data breach that may compromise your perfonal information collected by us.
You may please contact us using our standard contact form should you have any further queries or seek clarification regarding any of the privacy points and declaration mentioned above.