Service Level Agreement
Any typographical, clerical or other accidental errors or omissions in Sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Emotion Graphix shall be subject to correction without any liability on the part of the Emotion Graphix.
The specification for the deliverables shall be those set out in the prior documentation before the commencement of project. Emotion Graphix reserves the right to make changes in the specification documents which will be notified to the engaged client for that particular project.
Payment terms shall be agreed before and on signing the contract between the Emotion Graphix and the client getting engaged for any service. Subject to any special terms agreed in writing or published on the website of Emotion Graphix , we shall invoice the client for the net sum due to the deliverables on or at any time after dispatch of the project.
Clients should make the payments as agreed in contract documents or within seven permitted days as applicable considering Emotion Graphix in general contract terms declared and mentioned here. Any delays or impotency to make payments shall or may seize the pursuing work on respective tasks. Reminding of the dates as notices will not be a responsibility of Emotion Graphix and hence the engaged client shall take the sole responsibility of contract terms while finding the assistance from the firm Emotion Graphix in asked matters.
Refund Policy & Cancellation
All deliverables and services by Emotion Graphix are intangible goods that are digitally delivered, we therefore follow a strict refund policy on agreed terms, depending upon the type of project or engagement.
All the custom development project works won’t have any refund policies and hence clients are requested to read all specification documents and formal agreement documents well before getting engaged for services.
Any other than development services don’t have any refund policies either as on service charges are applicable upon signing and assigning of contract. Any unavoidable changes required to this policy should be permitted under changes discussing with Emotion Graphix before getting engaged for that specific service.
Any disagreement or detainment of payment after the agreement is signed and agreed may turn to cancellation of the project in any nature of services included as decided by the Emotion Graphix.
Upon cancellation, Emotion Graphix will be responsible to deliver the work that is already paid for.
We understand that exceptional circumstance may occur due to the nature of the services we provide. So please, get acquainted with our Refund Policy before you order any of our services to avoid dissatisfaction after the purchase.